Building Philanthropy to Build a Better Florida

Tools for Improving Outcomes for Children and Families: An Interactive Workshop on Selecting Metrics and Building Feedback Loops to Deliver Results

Thursday, April 4, 2019 -
1:00pm to 3:30pm EDT
The Children’s Services Council of Broward County, 6600 West Commercial Boulevard, Lauderhill, FL 33319
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Since its inception, the Children’s Services Council of Broward County (CSC Broward) has been committed to measuring performance of its funded programs and the improvement in the lives of children and families. After rigorously tracking “How much did we do? How well did we do it? And is anybody better off?” CSC Broward has engaged with Third Sector, a national leader in outcomes-based approaches, to more deeply ask the question: “How can we make our programs better, together?” In doing so, CSC Broward is considering how to move beyond tracking performance measures to partnering directly with nonprofit providers to elicit curiosity, collect new data, build feedback loops, and form equitable partnerships for improving community outcomes. CSC Broward’s approach is transforming the traditional funder-provider relationship into a collaborative, data-driven effort that upholds each partner’s expertise and experience in the local context.

In this interactive session and workshop, Third Sector and CSC Broward will share multiple examples of learning together in partnership with nonprofit providers to select metrics and leverage data to drive continuous improvement and equity. The session will use case studies from the national Pay for Success and outcomes-based contracting movement and will highlight how CSC Broward has adapted these approaches to fit their local context and advance their community’s goals. After providing an overview of Third Sector’s and CSC Broward’s work and examples from the field, Third Sector will facilitate a hands-on workshop on selecting outcomes measures and building feedback loops to help participants begin to apply these lessons to their work. Participants will leave the session with examples of how to structure governance, funding, and programmatic systems to focus on outcomes, as well as actionable next steps for maximizing results within complex systems that meaningfully affect people’s lives.


  • 1:00 - Welcome and introductions
  • 1:15 - An overview of outcomes-based approaches and a national case study
  • 1:40 - CSC Broward’s approach and recent work to build additional, more equitable feedback loops
  • 2:00 - Summary and Q&A
  • 2:20 - Break and Transition to Workshop
  • 2:30-3:30 - Interactive exercises on selecting outcomes and building feedback loops

Who Should Attend?

This workshop is for those who are exploring how to define and measure the results of their investment and/or how to leverage their data to drive continuous improvement and equity. Florida Philanthropic Network Members and their partners, including the following groups, will benefit from the workshop:

  • Leaders in philanthropy (both individual and institutional)
  • Community and nonprofit representatives
  • Government agency leaders and advisors
  • Elected officials

Speaker Biographies

  • Laura Ganci, PhD, LMFT, Director of Research and Evaluation, Children’s Services Council of Broward County - Laura is the Director of Research and Evaluation for the Children’s Services Council of Broward County, where she oversees the performance evaluation of nearly 150 funded programs.  She holds a Ph.D. in Family Therapy with her dissertation research focusing on the training experiences of Latinas in Family Therapy education.  She is a licensed Marriage and Family Therapist, Qualified Supervisor in the state of Florida, and an Adjunct Professor for Nova Southeastern University’s College of Arts, Humanities, and Social Sciences.  Laura previously worked for non-profit agencies in Broward County, providing therapy and supervision in the areas of child welfare and substance abuse treatment.
  • H. Kay Howard, Director, Third Sector - As a Director based out of Third Sector’s Boston office, H. Kay manages Third Sector’s work locally in Massachusetts and also oversees our partnerships in Florida and the creation of a national higher education cohort. H. Kay previously managed the Empowering Families Learning Community, a cohort of six state and local governments interested in leveraging integrated data and outcomes-based funding approaches to improving two-generational outcomes for children and families. Prior to joining Third Sector, H. Kay worked at the Partnership Schools, a school management organization in New York City, and Civic Consulting Alliance, a public sector consulting firm in Chicago. She has worked on projects across issue areas including Pre-K, bond court reform, out-of-school-time programs, child welfare, workforce development, employment programs, K-12, and higher education.
  • Miranda Beggin, Senior Associate, Third Sector - Miranda is a Senior Associate in Third Sector’s Boston office, where she serves as the project support on the Empowering Families North Carolina and Broward County projects. Miranda has also worked on projects with the Delaware Department of Health and Social Services and the Massachusetts Department of Transitional Assistance. She joined Third Sector in August 2017. Prior to joining Third Sector, Miranda completed finance co-ops in the US at and Endeavour Partners, and in Amman, Jordan at Oasis500.

Overview of  Organizations

  • CSC Broward, an FPN member, is an independent special tax district, whose purpose is to improve the lives of children and families through leadership, advocacy and resources. Its vision is to ensure that all children can achieve their full potential. With an annual budget of $78M, CSC Broward funds 150 programs for youth and families in the areas of family strengthening, delinquency prevention & diversion, early care & education, and out-of-school time. CSC Broward has a history of being data-driven and is committed to transparency, accountability, and outcomes-orientation in directing taxpayer dollars to the programs and providers that achieve the greatest results with children and families. Website:
  • Third Sector is a 501(c)3 nonprofit advisory firm and one of the leading implementers of outcomes-oriented policy in America. Our mission is to accelerate the transition to a more performance-driven social sector. We help governments, community organizations, and funders define impact, draw insights from data, and implement outcomes-based contracts in order to address pressing community challenges. Third Sector has supported over 40 communities to re-direct over $360M in public funds to outcomes-contracts in the issue areas of criminal justice, homelessness, substance abuse, workforce development, and child welfare. Website:
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